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FAQs
Orders & Tracking
Browse a category, select the item and size, add it to your cart, and proceed to checkout. Follow the on-screen steps to complete payment.
You'll get order confirmation and tracking details by Email & SMS once your order is placed. You can also track live status anytime by logging in and going to “My Orders.”
Orders can't be modified after being placed. You can cancel it from “My Orders” as long as the cancel option is still available there.
Orders are typically processed and delivered within 4–5 business days from the date of order confirmation. Delivery timelines can vary by location, and you can track live progress via the tracking link or “My Orders.”
First check your spam/junk folder. If it's still missing, contact support with your payment details so we can confirm the order for you.
No, you cannot change the delivery address after placing an order. Please contact support regarding this at care@th-india.com
Sorry about that. Please let us know at care@th-india.com within 24 hours of receiving the order, along with photos of the package and the product(s) and an unboxing video. Once verified, we'll arrange a free return or exchange.
No
There is no delivery charge for any order value.
Returns
You can raise a return request within 10 days from the date of receiving the product. Items must be in their original condition, unworn and unwashed, with complete accessories, and the original packaging and tags intact
Log in, go to “My Orders,” select the order, and follow the return steps — or contact support for help.
Items qualify if they are in their original condition, unworn and unwashed, with complete accessories and the original packaging and tags intact. However, the categories Innerwear (Briefs, Boxers, Trunks, Underwears, Vests), Socks, and Headband, are ineligible for return.
Around 2–3 business days once you've raised the return — you'll get an Email or SMS update once it's processed.
No. The seller bears the delivery costs for returning the product.
Yes, unless it's marked “non-returnable” — check the product page for sale-specific terms.
Yes — you'll get a tracking link once the return is initiated, and you can also check status in “My Orders.”
Online returns are processed through the website & app only — items can't
currently be returned in-store.
Exchanges
Exchange is currently not live for Tommy Hilfiger.
Refunds
Refunds are made using the same payment method used to process the order. For orders paid by Cash on Delivery, the refund is made via bank transfer when the return request is submitted online.
Refunds are processed as soon as possible and in all cases within a maximum of 5 to 7 business working days.
Yes — you can check your refund status from “My Orders.”
Refunds are processed to the original payment method. Cash on Delivery refunds are made via bank transfer to the details you provide during the return.
In rare cases this can happen. If a product is out of stock, on back order, or not available, your order will be cancelled and any money paid for it will be returned.
No cancellation fee — you'll receive a full refund.
Payments
Credit/debit cards, UPI, net banking, and Cash on Delivery where available.
Yes — all payments are secured with industry-standard encryption.
Double-check your details and available balance, then retry, or try another payment method. If money was debited but the order wasn't confirmed, contact support.
Yes, you will receive a physical invoice at the time of delivery
Yes, for order value below 10,000
Account & Profile
Tap “Sign Up,” enter your mobile number, and verify via OTP. In some
cases, email verification may also be required to register.
With OTP login there's no password to remember — just verify your mobile number each time.
Log in, click on User icon on top right bar, go to Account Details, and update
your name,
This can be managed in the checkout page.
Log in and go to “Order History” to see past orders.
Policies & Terms
Our complete Terms & Conditions are available on the Terms & Conditions page.
See the Privacy Policy page for how your data is collected and used.
Full shipping timelines and charges are covered on the Delivery Policy page in the footer of the website.
